STORE POLICY
CUSTOMER CARE
At The Doggy Paddle Club, we are committed to providing high-quality products and friendly, reliable service for both you and your dog. Your satisfaction and your pet’s wellbeing are at the heart of everything we do.
We carefully select and create products that are safe, practical and beneficial for animals, including our homemade treats made with dog-friendly ingredients. If you have any questions about a product before purchasing, we are always happy to help you choose the most suitable option for your dog.
If you experience any issues with your order, please contact us as soon as possible and we will do our best to resolve the matter quickly and fairly. We aim to respond to enquiries promptly during business hours.
For hygiene and safety reasons, food items cannot be returned unless faulty or damaged. For non-food items, please refer to our Shipping & Returns Policy for full details.
We welcome feedback and are continually working to improve our products and services. Thank you for supporting our family-run business and trusting us to care for your furry friends.
PRIVACY & SAFETY
Last updated: March 2026
The Doggy Paddle Club is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use and protect your information when you use our website, services, shop or facilities.
🐾 1. Information We Collect
We may collect and process the following information:
Personal Information
• Name
• Address
• Email address
• Telephone number
• Booking details
• Order information
Dog & Safety Information
• Dog’s name, breed and age
• Health or medical information relevant to participation
• Behavioural information necessary for safety
Payment Information
Payments are processed securely by third-party providers. We do not store full card details.
Technical Information
• IP address
• Browser type
• Device information
• Website usage data (via cookies)
How We Use Your Information
We use your data to:
• Process bookings and orders
• Provide services safely and effectively
• Communicate about appointments, events or purchases
• Respond to enquiries
• Improve our services and website
• Meet legal and insurance obligations
• Send marketing communications (only if you opt in)
3. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
• Contract — to deliver services you have booked
• Legal obligation — to comply with applicable laws
• Legitimate interests — to operate and improve our business
• Consent — for marketing communications
You may withdraw consent at any time.
4. Marketing Communications
If you subscribe to our mailing list, we may send updates, offers and news.
You can unsubscribe at any time using the link in our emails or by contacting us.
We will never sell or share your data for third-party marketing.
5. Data Sharing
We only share your information where necessary, including with:
• Payment processors
• Booking or website service providers
• Delivery companies
• Professional advisers (e.g., insurers, accountants)
• Legal authorities if required
All third parties are required to handle your data securely.
6. Data Retention
We retain personal data only for as long as necessary to:
• Provide services
• Meet legal or tax obligations
• Resolve disputes
• Maintain safety records
When data is no longer required, it is securely deleted.
7. Photography & Media
Photos or videos may be taken at sessions or events for promotional purposes.
If you do not wish to appear in media, please inform us in advance and we will respect your request.
8. Cookies
Our website uses cookies to improve functionality and user experience.
You can manage cookie preferences through your browser settings.
9. Data Security
We take appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access.
Secure systems and trusted providers are used wherever possible.
10. Your Rights Under GDPR
You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk
11. Children’s Data
We do not knowingly collect personal data from children without parental consent.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
13. Contact Us
If you have any questions about this policy or your data, please contact:
The Doggy Paddle Club
Unit 6 Brigg Road, Barton Upon Humber
thedoggypaddleclub@gmail.com
14. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL