SHIPPING & RETURNS
SHIPPING POLICY
We aim to process and dispatch all orders as quickly as possible so your dog can enjoy their goodies without delay.
Shipping
• Orders are typically processed within 1–3 working days
• Delivery times may vary depending on location and courier services
• Shipping costs will be calculated at checkout
• We currently ship within the UK only (unless otherwise stated)
• You will be responsible for providing accurate delivery details
We are not liable for delays caused by couriers, incorrect addresses or circumstances beyond our control.
Non-Delivery or Issues
If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier.
🐾 Contact Us
If you have any questions about your order, shipping or returns, please get in touch — we are happy to help.
This policy does not affect your statutory rights.
RETURN & EXCHANGE POLICY
Homemade Food & Treats
Some items in our shop are homemade dog treats or food products.
Due to hygiene and safety reasons:
• Food items are non-returnable and non-refundable unless faulty or damaged on arrival
• Please check ingredients carefully before purchasing, especially if your dog has allergies or dietary sensitivities
• We cannot accept responsibility for adverse reactions where ingredient information has been provided
• If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and, where possible, photographs so we can assist. We ask that delivery damage is reported within 48 hours where reasonably possible, but this does not affect your statutory rights.
Non-Food Items (Accessories & Products)
For non-food products such as towels, grooming items or accessories:
• Returns are accepted within 14 days of delivery
• Items must be unused, in original condition and packaging
• Return postage costs are the responsibility of the customer unless the item is faulty or incorrect
Refunds will be processed once the item has been received and inspected.
Faulty or Incorrect Items
Faulty, Damaged or Incorrect Items
• If an item is faulty, damaged or incorrect, please contact us as soon as possible with your order number and photographs where possible.
• We ask that delivery damage is reported within 48 hours where reasonably possible so that we can investigate promptly, but reporting outside this period does not affect your statutory rights.
• Depending on the circumstances and your legal rights, we will arrange an appropriate refund, replacement or other remedy. Return postage for faulty, damaged or incorrect items will be covered by us.
🐾 Contact Us
If you have any questions about your order, shipping or returns, please get in touch — we are happy to help.
This policy does not affect your statutory rights.